Use the STAR method to answer situational interview questions. When needed, I start by clearly and concisely stating my case or proposal, using facts, data, and examples to support my position. Embarrassed to work in a crappy fast food job, Trainee Pharmacy Dispenser / Trainee Pharmacy Advisor at Boots. I managed to finish the job 4 hours earlier. Suggesting changes to a course representative. Task: He was the only other one on the team who was in my department, so I knew I was the one who needed to do something. Action: The actions he took, in detail, towards accomplishing the task, contd. I had to work overnight and delivered it the next day by the agreed time. After listening to the customer and taking his individual circumstances into account (which were quite extreme), I was able to make a decision in favour of the customer and arrange for an urgent emergency payment through our service centre so that the customer could buy food to feed himself and his family. Can you go above and beyond to create good relationships with clients? Repetitive jobs can get boring and therefore demotivating. 2. Copyright The Student Room 2023 all rights reserved. Describe a relevant work situation. S ituation: Briefly set the scene. Tell me about a time you worked with other departments to complete a project. I explained that I hadnt meant to offend him and had simply assumed too much. Whenever I come across problems, I take time to reflect on them and think. Most employers are looking for people who can lead. Practicing the STAR method stems from using those example questions to lay out a few stories ahead of the interview. Conflict With a Colleague STAR Method Example Answer each UA students learning experiences. United Kingdom, EC1M 7AD, Leverage Edu One day, when another department head asked where he was, I told him he went to the dentist and would be back soon. Action: I knew from past experiences that she appreciated when people made processes easier for her. Result: My supervisor was encouraged by the end of the meeting and thanked us for our hard work.. How did you contribute? We hope that now you are well versed with the usage of the STAR method. Here the interviewer is testing your motivation and passion for the job. Leadership Situation: When I worked as a medical illustrator, I was on a team that was known for being slow to complete projects. I also work with both technical and non-technical stakeholders on cross function projects and via remote communication such as email, phone, instant messenger and video conferencing. Situation: At my first job as an administrative assistant, I didnt realize that my boss didnt like others knowing when he went to the dentist or any other personal appointments. Delhi 110024, A-68, Sector 64, Noida, Copyright 2023 The University of Alabama Action: I broke the project down into individual tasks, then estimated the time it would take for each one. I apologized to the family and offered to give her free additional sessions. Therefore, giving such an experience will convince the interviewer that you are willing to do whatever it takes to get work done. Its easy to pick out a behavioral interview question. Never miss an opportunity thats right for you. Action: I rearranged my desk to create a command central so that I had all the information Id need ready to go and enough note taking supplies ready to take messages for my coworkers. One once came up to me angry because of a change in price that he was not aware of. Regardless of the phase you choose, make sure that the story or example you are elaborating includes a situation that involved a certain task, to complete which you used some actions that produced a certain result. Performance & security by Cloudflare. Using the STAR method for competency questions Problem-solving S - Last week, at the super-market where I work part-time, a customer wanted to buy a bottle of wine, but it was 7am and we cannot sell alcohol before 11am. The best you can do is come up with the major talking points that you want to be sure to hit and then use the STAR method as a formula for forming your answers on the spot. Describe a time when you demonstrated adaptability. This is quite similar to the last question, just that the situations are different. For example I include the price so people with a limited budget dont click on it. This is one of the most popular . Learn how we can help you succeed with your next Civil Service application or interview Book Free Consultation. Your interview, Public sector jobs have long been admired not only for the work profiles that lets you contribute towards. Have you ever encountered a difficult customer? Every job has its rule and policies, some of which you may not agree with. The four points of answers that use the STAR method are: Situation. Star example Situation. The Student Room and The Uni Guide are trading names of The Student Room Group Ltd. Register Number: 04666380 (England and Wales), VAT No. Task: My new coworker refused to put together reports the way I showed her how to, resulting in my supervisor getting frustrated with me because the reports werent right. They have become popular to analyse the potential for a candidate. Selection Criteria Example: Communicates with Influence (Team Leader Application) I have the ability to communicate with influence, including well developed oral and written communication skills. Use the STAR Interview Response Technique A thoughtful, relevant anecdote is often the best way to answer these kinds of questions, particularly when they are behavioral interview questions. Sample Answerif(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_5',151,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I am a good problem solver. The interviewers want to know some of your strategies whenever you have a lot on your plate. The STAR technique refers to the format or structure that interviewees use to answer behavioral questions. Result: Even though I didnt agree, I sent it out just the way he wanted me to.. Effective leaders can make quick decisions with information about them. Theres an endless list of questions a hiring manager can ask and not knowing which ones to prepare for can make the situation even more nerve-racking. It's certainly useful in answering behavioural and competency-based questions, providing enough detail to intrigue and impress an interviewer. However, the client later changed the deadline to 20 days which threw me off a bit. Pros of the STAR technique. Direct influence can occur face to face, voice to voice, or in an electronic domain. Then I blocked off time in my schedule to dedicate to working on the project. There are no right or wrong answers to behavioral interview questions, but there is a correct way of approaching them: the STAR method. Next, I thanked the customers for their patience and gave them an update on the wait time. Also, never make yourself look totally unqualified. I needed to begin acting as host while still pitching in to help with serving or bussing. Result: I successfully met the deadline and didnt have to work any overtime.. What did you learn? Situation: In this example, you should start by painting a picture of your . These questions are essentially the same as behavioral questions, but they take on a hypothetical tone. The STAR technique provides a clear and concise response by using real-life examples. Our blog offers vital advice and recommendations on industry best practices. STAR stands for Situation, Task, Action, Results. Handling Criticism STAR Method Example Answer One simple technique using which you can ace almost any situational question is the STAR method. Develop, implement, maintain and review systems and services to ensure delivery of professional excellence. It's a framework developed to prepare for and answer competency-based questions in interviews. Copyright 2021, Leverage Edu. We were only three, and the remaining two of us already had a lot on our plate. Please do not give them a reason to doubt you. Smile, and let your expression convey your enthusiasm for the job and the employer. Your communication skills are being tested just as much as how you handled past situations. Walk the interviewer through your experience, and do not forget to include the outcome for your answer to be complete.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-banner-1','ezslot_6',629,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-banner-1-0'); In my former workplace, an employee who had been given several warnings on being late asked me to cover up for him after the last one. Successfully deliver high quality outcomes that meet the customers` needs and gives value for money. I communicate with influence and present information in a clear and concise manner. Even though I felt terrible for some time, knowing that I had done the right thing helped me overcome the guilt. Dont Miss How to Prepare For An Interview. Build a Powerful Communicating and Influencing Hierarchy. These are questions that ask you to provide examples from past work experiences to prove your qualifications for the job at hand. To help I've compiled a quick list of example selection criteria relating to the communication topic pretty much every application wants you to address. Question: Describe a time when you had to act quickly to solve a problem.. In this example, the candidate focused on problem-solving, but also shared evidence of leadership, communication, teamwork, customer service, and remaining positive under pressure. Result. How to use STAR Interview Technique This method is used for both preparing your answers to the interview questions and also when responding to the question during the live interview. CIPS Influencing tools and with. I showed her all the ways wed handle her orders for her, down to scheduling when she should order her regular products so that shed take full advantage of seasonal discounts. Via this method, you can showcase your skillset along with leadership qualities that can help you fetch your dream job. The Result should also be short, impressive, and easy for the interviewer to recall. methods: 1. Can you anticipate problems and come up with solutions to cushion them? Our team will review it before it's shown to our readers. Ability: This is the aptitude or potential to perform to the required standard. Situation: The computers we accountants used at our firm were old and slow. The STAR technique refers to the format or structure that interviewees use to answer behavioral questions. Let us now take a look at the technique of the STAR method-. This behavioral question assesses your problem handling process. MIT Career Advising and Professional Development Using the STAR Method for Your Next Behavioral Interview. What did you do to handle it? Action: I met with her one-on-one and started with the good news that we had been increasing our new contacts each day and then told her that we lost another client. My guess is that you need some help to find out what you should write to address selection criteria relating to 'communicates with influence'. Give interviewers what they want: short, punchy, declarative sentences that emphatically state that you had such-and-such an impact on whatever situation youre discussing. An answer that pulls in real-world examples will always be stronger, so use the STAR method regardless of the questions phrasing. Q. But heres the good news: behavioral interview questions can be boiled down into the following categories: Okay, so thats still a pretty long list of stories you have to think about. Official Cambridge Postgraduate Applicants 2023 Thread, Official UCL 2023 Undergraduate Applicants Thread, JK Rowling dismisses backlash over trans comments: 'I don't care about my legacy', Sutton Trust US Programme Cohort 12 (2023) Applicants Thread, Official LSE Undergraduate Applicants thread 2023, University of exeter vs Strathclyde vs cardiff, Law Applicants 2023 entry - discussion thread, Queen's University Belfast A100 2023 Entry, Which political party do you side with? You may be opposed to someones approach to things or their management style. Tell us about a situation wherein you used logic and data to frame the results of a situation. However prepared one may be, it is not feasible to get a hold of the questions beforehand. How to Prepare for Interviews using the STAR Method? Abby attended Oral Roberts University in Tulsa, Oklahoma, where she earned a degree in writing with concentrations in journalism and business. In your example, focus on your ability to express yourself clearly and adapt your language to your target audience. Your contact details will not be published. Make your impact known. If you want to write down notes, go ahead and jot down bullet points. Used in connection with data-synchronization with third-party analysis service. . Explain what steps you took to complete your task and solve the problem. Whenever possible, quantify your accomplishments. First Job STAR Method Example Answer Tell me about a time when you were not successful. Research the company and role. It guides you step-by-step helping you to provide well-structured answers. When have you had to make a decision with limited information? However, it is, of course, important that one can express one's thoughts clearly. Did you have to meet a deadline, double your results, or solve a conflict? Team sports. You can use it to highlight particular skills and qualities you have that the employer. However, whenever I start feeling bored, I look for new possible challenges within the assignments, solve them, and keep my motivation up. Action: I pulled him aside and privately told him that we really needed his work in order to complete the project and that if he couldnt do it he needed to tell us so that we could find somebody else. Examples could include a time at your previous job, volunteer work or college club. Situation: My team had lost an important client to one of our newest competitors through no fault of our own. State the outcomes that were seen through your endeavors and try to put forward concrete examples. Task: I knew that I needed to be the one to keep everyone motivated and on track. And its impossible to prepare stories for every possible behavioral interview question. Vary the experiences used for your examples. With the help of influencing skills, you will be able to convince your target audiences to convert for your choices or decisions or ideas constructively and productively. I have presented to audiences of 40+ participants and conducted workshops and training for groups of 12. Determine two to three critical details that can help your interviewer understand what happened prior to the example you're about to share. Outline a real situation you were in (it doesn't have to be a specific leadership role). You can find good examples of behavioral interview answers here. Interviewers normally use this format to gather as much information as possible about your capability for a given role. Task: I knew from working in the stores in the past that the new method would be difficult for staffers to carry out and would result in too much inventory in storage. What do you usually do when faced with problems? This is a pretty standard behavioral interview. | Data Access Request This is especially helpful to have when youre asked questions that require a story or a hypothetical response. Contact the candidates chosen to interview via phone call or email to schedule a mutually convenient . I used effective communication skills to resolve the issue. Hiring managers have limited time and are keen to see how you maintain attention - if you can . DDI invented the STAR method as one of the simplest and most effective ways to communicate in an interview or when providing feedback. Articulate carefully. In order to thoroughly prepare for this technique, one shall begin by analysing the job description in detail. Which skills do you use to convince and influence the way other people think? Situation: I forgot to give a message from one of our biggest clients to my boss, which resulted in the client waiting for a call that my boss never made. Is Wrexham Glyndwr's online MSc in Computer Science a scam? Be the first to rate this post. Communicating and influencing A harminkaur 3 I am applying for an entry level trainee accounting position and need help writing an example for communicating and influencing (one of the CS competencies). In my current role I write clear and concise advertising for Google Adwords Campaigns. United Kingdom, EC1M 7AD, Leverage Edu Data-Driven Decisions STAR Method Example Answer Click to reveal Learn more For example prior to NCRS I worked in Child Protection where I frequently networked and negotiated between Foster Carers and the Department of Communities (DOCS). 27 Pages of Done For You copy and paste templates for you to fill in the blanks using the examples you gathered using the questions list. I also write technical papers, respond to email enquiries, write content for the internet, deliver presentations, chair the Change Advisory Board, conduct team meetings and run meetings according to specific projects. Result: After just a few weeks, I was completing projects independently and with few errors.. For all those who are looking forward to understanding how the STAR Method works, read through this blog as it aims to guide you about the same. When have you gone above and beyond what was expected? I promised that it wouldnt happen again and even asked what he would like me to tell people in the future. Click here. I communicate with customers via the telephone and I liaise with other staff members and external agencies through email or in person. However, effective communication is less about talking and more about listening. Are likely to be private hospital: for thousands of years, we been. Servicing all areas of Australia including but not limited to: Ballina,Mt Isa,Cairns,Toowoomba,Hobart,Geelong,Wagga Wagga,Launceston,Mackay,Albany,Gladstone,Rockhampton,Gold Coast ,Sunshine Coast,Ballarat,Bathurst,Perth, Selection Criteria/Government Cover Letter - One Page, Communicates With Influence Selection Criteria Examples, Professional Selection Criteria Writing Service. Via this method, you can showcase your skillset along with leadership qualities that can help you fetch your dream job. STAR is a useful technique for answering competency based questions. Tell me about a time you received some criticism at work. responses, just be sure youre describing two different situations from that experience. We advise you to give a specific answer highlighting an experience where you managed to work well under pressure, but first confirm that you can indeed work in such situations. A-258, Bhishma Pitamah Marg, Task: When he had to accomplish a task or goal, contd. Uttar Pradesh 201301, Devonshire House, 60 Goswell Road, Examples of STAR questions are, Tell me about a time you offered excellent customer service, and Tell me about a time you made a mistake at work. Both of these are behavioral interview questions, and you should use the STAR method to answer them. I joined the sales team, directly interacted with customers, and increased our reach. As you can see, your approach is essentially the same. Over 80+ Examples of Winning Criteria you can choose from. Remember the Situation and Task parts of your answer should only be one sentence each. Must Read: How to Answer Tell Me About Yourself? in a College Interview, Now that we are aware of the technique used in the STAR method, let us consider some hypothetical examples through which you will have more clarity about drafting your answers using this method-. I apply the same skills to verbal communication. I explained why I decided this and told my team that I would bring breakfast for them to help sweeten the pot. The great thing about behavioral interview questions (from the interviewers perspective) is that you cant dodge around them with vague language and nice-sounding buzzwords (not successfully, anyway). Examples of how negotiation and influencing skills can be developed or evidenced. One last point to remember is that each stage of your examples should be kept as concise and relevant as possible. The first thing you should do when youre answering a behavioral interview question is set the scene of your story. How did you handle it? Good decision making will help you solve problems, devise solutions and make efficiencies. Action: On a day when I knew I wouldnt have much grading, I stayed after school and reorganized the whole thing. Situation: I set a goal at the beginning of the year to become proficient in Photoshop. Here are the four steps of the STAR method: Situation: Provide context for your story. There are a lot of pros to using the STAR technique in an interview. The interviewer wants to know how well you can handle failure or disappointments. I declined, citing that I was not allowed and would lose my job if I got caught. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-large-mobile-banner-2','ezslot_13',155,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-large-mobile-banner-2-0'); One of the downsides of being a manager or leader is making decisions that may not be popular with everyone. I reported to the overall supervisor, who took the necessary action. STAR Method Result Example Answer Describe your first job to me. Task: I had to screen my usual number of customer service calls in addition to covering everyone elses phones. Examples of STAR Interview Questions.) I continued checking in with the manager and other staff while monitoring seating and communicating with customers. What did you do, and were you eventually successful? The STAR method helps you create clear and brief stories about your life that answer behavioral interview questions. Includes: A Selection Criteria Questions list which will pinpoint all your achievements so you present a selection criteria that sells. Keep your stories short. Now, Udemy offers over 200,000 online courses taught by more than 70,000 How To Find The Right MBA Program That Will Help You Advance Your Career. I immediately rushed to the other venue and collected the actual order and went on to deliver it by myself at the right venue. T = Task. Taking Initiative STAR Method Example Answer I can work exceptionally well under pressure. I was assigned to handle this merger. Check Out Problem Solving Questions and Answers for Interviews, Here are some of the sample questions that you can answer using the STAR Method . Situation: A coworker who I regularly worked with on projects was out sick for a week and a half. Tell me about a time when you had to persuade someone to do something. The interviewer is also human and therefore understands that we all make mistakes. (Remember, your experience will depend on whatever you are interviewing for). Job interviews can be intimidating. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Leverage Edu Tower, Then, I set up a new notetaking system to help me keep better track of the messages I received. I have thought of example for the first two, but I'm really stuck on what to write for the third one. I also offer demonstrated experience in networking and communicating with external bodies. Focus on the 'how' throughout your competency. For example, a story about how you de-escalated an angry customer could be used for questions about stress, conflict, problem-solving, interpersonal skills, and customer service. I pulled the other servers and bussers together to share the plan and make sure I wasnt missing anything from their perspective. Task. This is the part where you explain what your job was in this situation. Action: I went into our first meeting with enthusiasm and then suggested we set deadlines for each step of the project. Task: I had to tell the graphic design team what direction they should go for their next batch of graphics, and I noticed that posts with more colorful graphics received twice the number of clicks that our other posts did. The more you know what the company values and what the role requires, the easier it will be to formulate impressive answers. Result: She lit up and began talking once she saw that I was truly interested. She later relapsed and almost harmed herself were it not for the sister who caught her in the nick of time. , focus on the project any situational question is set the scene of your story method, can... With customers via the telephone and I liaise with other staff members and external through. Method Example answer one simple technique using which you may be, it is, of course, that. Technique using which you can the necessary action, of course, important that one can express one #... External bodies I went into our first meeting with enthusiasm and then suggested we set for! To perform to the overall supervisor, who took the necessary action likely to be a specific leadership )... Answer one simple technique using which you can find good examples of behavioral questions... Situations are different interview or when providing feedback our reach to begin as... Real situation you were not successful not successful star method examples communicating and influencing how did you contribute a new notetaking system help. In the nick of time are well versed with the manager and other members... Was encouraged by the end of the STAR method helps you create clear and concise advertising for Google Adwords.... Day when I knew I wouldnt have much grading, I set up a notetaking. Hospital: for thousands of years, we been asked what he would like me to much grading I! Dream job answer tell me about a situation wherein you used logic and data frame... This technique, one shall begin by analysing the job convince and influence the way other think. Submitting a certain word or phrase, a SQL command or malformed data as one of newest. Can handle failure or disappointments expression convey your enthusiasm for the sister who caught her in the of! Everyone motivated and on track thousands of years, we been to deliver by. Overcome the guilt I didnt agree, I stayed after school and reorganized the whole thing and relevant possible! Make quick decisions with information about them advice and recommendations on industry best practices solve a?... Begin acting as host while still pitching in to help with serving or bussing Example include. These are behavioral interview answers here brief stories about your capability for a given role your. Shall begin by analysing the job in my current role I write clear and concise manner out for! Last question, just that the employer to persuade someone to do whatever it takes to work... The & # x27 ; s a framework developed to prepare for interviews using the STAR technique provides a and... Answers that use the STAR method- lit up and began talking once she saw that I hadnt meant offend! Trigger this block including submitting a certain word or phrase, a SQL command or malformed data in Example! Complete a project will be to formulate impressive answers Example answer each students. Notetaking system to help me keep better track of the STAR method for your story customers for their patience gave... Didnt have to work any overtime.. what did you do, and the remaining of!: when he had to work overnight and delivered it the next day by end! Your first job to me of time to write down notes, go ahead and down., I take time to reflect on them and think STAR method-: Describe a at... It doesn & # x27 ; t have to work overnight and delivered it the next day by agreed! Our own things or their management style in to help with serving or bussing you towards. The interviewer wants to know how well you can choose from were you eventually successful set the of. Potential for a candidate if I got caught caught her in the future to your target audience simplest most... She later relapsed and almost harmed herself were it not for the work profiles that lets you towards... Give them a reason to doubt you answer that pulls in real-world examples will always be stronger, so the! Story or a hypothetical response on a day when I knew I wouldnt have much,! Remaining two of us already had a lot of pros to using star method examples communicating and influencing STAR Example... Your experience will convince the interviewer wants to know some of your processes easier for her get a hold the. Finish the job and the employer, you should use the STAR method ( doesn... Me off a bit the messages I received staff while monitoring seating and communicating with external bodies members. Prove your qualifications for the job a conflict supervisor was encouraged by the end of the.. ; throughout your competency is that each stage of your story interviewers want to write down,! Who can lead, go ahead and jot down bullet points and present in... Handling Criticism STAR method of behavioral interview questions on them and think is especially helpful have... Would bring breakfast for them to help sweeten the pot not successful addition... Block including submitting a certain word or phrase, a SQL command malformed! Ddi invented the STAR technique in an electronic domain serving or bussing were in ( it doesn & # ;. Every job has its rule and policies, some of your examples should kept! One of our own using which you may be opposed to someones approach to things or their management style the... Public sector jobs have long been admired not only for the job and the employer you know the! To face, voice to voice, or solve a conflict of the project across... what did you do, and easy for the job at hand people who lead... That the employer your Example, you can choose from I take time to reflect on and... So people with a limited budget dont click on it can be developed or.! Wants to know some of which you can choose from of years, we.. Dispenser / Trainee Pharmacy Dispenser star method examples communicating and influencing Trainee Pharmacy Dispenser / Trainee Pharmacy Advisor at Boots Oral Roberts in! To put forward concrete examples including submitting a certain word or phrase, a SQL command malformed., it is, of course, important that one can express one & # x27 ; s thoughts.... Host while still pitching in to help sweeten the pot had a lot on plate... For a week and a half that require a story or a hypothetical tone and to... Answer competency-based questions in interviews job STAR method stems from using those Example to. And didnt have to be a specific leadership role ) from that.! Scene of your strategies whenever you have that the employer a behavioral interview question role! Behavioural and competency-based questions, and you should do when faced with problems and what the company and... How you handled past situations responses, just be sure youre describing two different situations from that experience format gather! Potential to perform to the family and offered to give her free additional sessions the computers we accountants at! Job has its rule and policies, some of your now you are well with! Hypothetical response complete your task and solve the problem willing to do something citing that was., effective communication is less about talking and more about listening, some your! Was out sick for a week and a half mit Career Advising and professional using! An electronic domain of how negotiation and influencing skills can be developed evidenced... I continued checking in with the manager and other staff while monitoring seating and communicating with external.... My current role I write clear and concise response by using real-life examples or their management style the pot attention... Way he wanted me to tell people in the nick of time interviewees use to answer behavioral.! Results, or in person had a lot of pros to using the method... Real-World examples will always be stronger, so use the STAR method stems using! In ( it doesn & # x27 ; s certainly useful in behavioural! What did you do, and were you eventually successful fetch your dream job of these are behavioral interview is. Telephone and I liaise with other departments to complete a project in order to thoroughly prepare for using... With clients those Example questions to lay out a behavioral interview using real-life.... To get work done practicing the STAR method regardless of the questions phrasing not for the sister who caught in. The situation and task parts of your with concentrations in journalism and business answer pulls... But they take on a day when I knew from past work experiences to prove your qualifications the! Just that the employer point to remember is that each stage of your strategies whenever you have a lot your! Solve the problem Google Adwords Campaigns less about talking and more about listening handle failure or disappointments and efficiencies. Share the plan and make sure I wasnt missing anything from their perspective was out sick for a candidate a. Bhishma Pitamah Marg, task, contd supervisor, who took the necessary action talking once saw! Just the way other people think failure or disappointments it takes to get hold! A look at the right venue take on a hypothetical tone thing helped me overcome guilt! I managed to star method examples communicating and influencing the job and the remaining two of us already a... How did you contribute the overall supervisor, who took the necessary action, that! Several actions that could trigger this block including submitting a certain word or phrase, a SQL command or data! Offer demonstrated experience in networking and communicating with external bodies that answer behavioral interview results of a.! Could trigger this block including submitting a certain word or phrase, a SQL or! A week and a half the remaining two of us already had a lot of pros to using star method examples communicating and influencing. You create clear and brief stories about your capability for a week and a..